Policies · Terms
Terms of Service
The terms for using this website, requesting a price and hearing from National Concrete Polishing by phone, email or text.
National Concrete Polishing LLC
Last updated: November 12, 2026
By using this website, requesting a quote or price, or communicating with us, you agree to these terms. Please also read our Privacy Policy.
Who we are
National Concrete Polishing LLC (“NCP”, “we”, “us”) is a Florida limited liability company based at 2200 NW 32nd St, Ste 600, Pompano Beach, FL 33069. We install polished concrete and floor coatings for homes and businesses. Our own crews are based in South Florida and work in Miami-Dade, Broward and Palm Beach. Projects in other markets are delivered based on project scope, location and mobilization requirements.
Quotes and prices
Prices on this website, and any price range we mention by phone, text message or email, are indications only. We do not quote from a photograph. The binding price is the written price we give you after we have seen the floor and tested the slab. Your written proposal or contract sets out what is included and for how long the price is valid.
The condition of existing concrete is not always visible before work starts. If we find something during preparation that was not reasonably visible at the visit, such as moisture or damage in the slab, we will stop, tell you what we found and give you a revised price before we continue. You are free to decline.
Scheduling
Floor work depends on the condition of the slab, temperature, humidity and cure times. We may need to move a scheduled date, and we will tell you as soon as we know. If you need to move or cancel a visit or a job, please tell us as early as you can.
Payment and warranty
Payment terms and warranty terms are set out in your written proposal or contract.
How we contact you
Calls. When you send a request through a form on this website or one of our forms on Facebook or Instagram, you agree that we may call you about your request at the phone number you gave us, including calls made with an automated system and an artificial or AI-generated voice. These calls may be made by an AI voice assistant on our behalf. If you ask, it will tell you it is an AI assistant. Calls may be recorded and transcribed so we can follow up on your request and improve our service. You can tell us to stop calling at any time, on the call itself or by calling us at (844) 876-5474. Agreeing to these calls is not a condition of buying anything from us.
Email. We email you about your request. You can unsubscribe from follow-up emails with the link at the bottom of each email.
Text messages. See the next section.
Text messages (SMS)
Program. National Concrete Polishing text messages.
What you receive. If you tick the optional text-message box on one of our forms, or ask us to text you during a call, we send you text messages about your request: a confirmation that we received it, help scheduling a visit or a call, appointment confirmations and reminders, and follow-up about your request.
How often. Message frequency varies with your request and the status of your project.
Cost. Message and data rates may apply, depending on your mobile plan.
How to stop. Reply STOP to any message to stop all text messages from us. You will receive one message confirming that you are unsubscribed, and we will not text you again unless you sign up again. You can also tell us on a call or call (844) 876-5474.
Help. Reply HELP to any message, or call (844) 876-5474, Monday to Friday, 9:00 AM to 5:30 PM Eastern.
Consent is not a condition of purchase. You can request a quote and hire us without agreeing to receive text messages.
Age. You must be 18 or older to sign up for text messages.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Your mobile information. We do not share, sell or provide your mobile phone number or your text-messaging consent to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
Use of this website
You may use this website to learn about our work and to contact us. You may not use it to send unlawful, abusive or misleading content, to try to gain unauthorized access to our systems, or to copy our text, photographs or design for use elsewhere without our written permission.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of this website. Nothing in these terms limits any liability that cannot be limited under Florida law. The terms of any job are set out in your written proposal or contract.
Governing law
These terms are governed by the laws of the State of Florida.
Changes
We may update these terms. The date at the top of this page shows when they last changed.
Contact us
National Concrete Polishing LLC
2200 NW 32nd St, Ste 600, Pompano Beach, FL 33069
Office hours: Monday to Friday, 9:00 AM to 5:30 PM